Installation, Training, and Support
Gatemaster Systems provides a wide range of professional services and
offers the best talent in the industry to meet the needs of our customers.
From hardware installation to software training and technical support,
the Gatemaster team is standing by to help with your point of sale project
at a moment's notice.
Hardware Installation Services
As part of our total "turnkey" solution to your facility, the Gatemaster
point of sale system includes complete hardware installation. Our certified
team of technicians provide on-site delivery, set up, installation,
and testing of all hardware to ensure that your system functions at
peak performance.
During the installation process, the Gatemaster technicians work side
by side with your operational staff to ensure that all equipment is
placed and is functioning according to plans and specifications. The
installation of computers, peripherals, and advanced point of sale equipment
is handled entirely by our hardware team. The team also shares their
time with the Gatemaster training team to integrate the hardware with
your custom point of sale software system that has been created.
A system "Quality Check" serves as a final inspection of the entire
point of sale system to assure that all equipment is working and a complete
"sign-off" is required by you before the installation can be considered
a success.
Training Services
Gatemaster provides training to our customers using a variety of methods
including on-site training, Internet training support sessions, online
seminars, and newsletters. Your new Gatemaster management tools are
only as good as the training you receive, which is precisely why we
put so much emphasis on it.
All of our trainers have past experience in a management or ownership
position at an entertainment facility. This is not an accident - this
is our policy. It's the reason they will be able to understand your
needs and give you the benefit of their experience - not only of the
Gatemaster system but how it can best be used in your entertainment
facility.
On-Site Training
With on-site training our professionals will come to your facility and
meet with your technical, management, and sales staff - guiding them
through the setup and operation of your new system. Prior to the on-site
training, the Gatemaster "Implementation Manager" will go through a
"Discovery" phase to find out what your facility's special needs are.
It should be noted that our trainers have direct access to our programmers.
This is significant since last minute fine-tuning can be made to programming
based on input from you and your staff - sometimes in just a matter
of hours. We have found this relationship between you, the trainers,
and the programming staff to be the best vehicle for making Gatemaster
a better, more useful product. This also guarantees the smooth transition
of your facility into a high performance automated point of sale system.
Internet Support
After the initial installation of the Gatemaster system, one of the
most effective ways our trainers support your facility is via the Internet.
Direct access to our Training Support Department is available from any
computer terminal in your network, wherever you are throughout the facility!
Using the Internet, we will save you time and money when you need answers
fast. With authorization and an internet connection your trainer will
be able to access the point of sale station you're working at in order
to provide immediate additional training to you and your staff.
Online Seminars
Gatemaster also provides ongoing training services using online seminars
where our customers can participate in an open forum to learn more about
the Gatemaster point of sale system. Online seminars are scheduled at
regular intervals and each one focuses on a different feature or capability.
We demonstrate how utilizing the feature can enhance the operational
and marketing efficiency at your facility. Every customer has unique
challenges as well as common ones shared by all, and the sharing of
information between customers with similar challenges provides a valuable
resource and an instant knowledge base for you to tap into.
Newsletters
Gatemaster communicates the latest information, including training issues,
in a monthly newsletter found on our Web site. We utilize this common
forum to highlight tips and tricks in using the Gatemaster point of
sale system more effectively, new products we're planning to introduce,
and other valuable insights into utilizing the Gatemaster point of sale
system to better manage your entertainment facility.
Technical Support Services
Even after the very best training, you and your staff can have questions.
In some cases, you may not have the time to look up the answers in the
Gatemaster help files. Our customers have a team of Gatemaster support
personnel available to guide them through any question or problem. In
addition, Gatemaster goes way beyond just having a human voice on the
other end of the phone. In less then a minute our tech support personnel
can tap right into your computer and walk you through any process.
Many times our technicians know you are having a problem even before
you do. With Gatemaster technology, each POS terminal can be set to
instantly send an e-mail at the first sign of a problem. In many cases,
Gatemaster support is already on the phone before you have had a chance
to call us! Again, in just a minute, a diagnoses can be made on the
spot and your system can be fixed as you watch.
