Michael Montgomery is General Manager of Skyview Atlanta and has been a Gatemaster customer for about four years now. Recently he shared with us his experience with Gatemaster Point of Sale and Ticketing software.
I interviewed Gatemaster customer Thomas Ness, owner of Fairmount Glen Miniature Golf in Syracuse, NY. He discussed business challenges and his reasons for switching to Gatemaster Point of Sale and Ticketing System.
Challenges: The Company wanted better cash control and management of employees as well as theft protection with loss prevention controls. Their ticketing system consisted of printed flyers; color coded but easy to duplicate.
Customer: Deep River Waterpark in Merrillville, Indiana.
Jim Basala knows waterparks. With over 30 years experience in park management, time earned as the former Chairman of the World Waterpark Association, and a great team behind him he knows what it takes to make a park successful. Mr. Basala, along with Sasha Mateer (General Manager), and Chris Nawracaj (Operations Manager) of Deep River Waterpark shared with us a few of their challenges and what they have done to improve business.
I visited with Colleen Wyatt of Hinkle Family Fun Center.
Hinkle Family Fun Center first started with laser tag in 1994 and they have since grown into two locations. Both buildings were just using a cash register and Gatemaster was implemented as their first point of sale system.
I visited with Ryan Labriola of Fountain Valley Skating Center located in Fountain Valley, California. It is a family owned roller skating rink and arcade that has been around for more than 40 years. Ryan's 85-year-old grandfather opened the facility and is still an active part of operations today.
Challenges: The facility was still using a basic cash register and ticker tape. There was no easy way to track theft and inventory, and no built in loss-prevention measures. They were looking for a solution to bring the facility up to date and to make it more efficient with reporting and inventory tracking capabilities. The biggest problem was tracking the prize redemption area and wanting digital packing lists for the inventory.