Brandi Blair

Brandi Blair
Accounts Manager
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Recent Posts

The FetchRev for Family Entertainment Centers User Group on June 15th at 12:00 Noon

Each and every month, we here at Gatemaster conduct an online customer user group shining a spotlight on special guest speakers. For the month of June, we’re honored to hand the microphone over to the fine folks at FetchRev, a Digital Marketing Platform that’s making waves with their unique approach to getting your customers back in the door, spending.

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Keeping guests you already have is a much easier than gaining new ones. The size of your facility doesn't matter. Small or large, we have some fantastic ideas to keep your guest coming back.

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Every month Gatemaster clients, who are currently under support, are invited to register for an online user group. We enlist the help of a Gatemaster client or partner to guest speak about their facility, best practices, and experience with our software. 

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We read hundreds of online reviews for waterparks on Yelp to provide you with the ultimate list of why guests give bad reviews and how to improve reviews for the future. It’s common knowledge that when it comes to guest experience, only extremely happy or angry guests leave reviews. Guests who are simply happy or okay with their experience will not take the time to leave you reviews. Being able to address concerns that your guests have will delight them, making them want to leave you stellar online reviews, and coming back to your waterpark.

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It shouldn’t be a surprise that happy employees are more productive and produce better results than employees who are not happy and suffering from poor morale. Happy employees are more creative and make for better leaders than their unhappy peers. If you want employees you can truly rely on to improve your business, follow these tips to ensure success.

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Do your guests leave poor feedback about the event/party experience at your facility? Are mistakes being made in preparation for events and parties? Are your employees having a hard time staying organized? At Gatemaster we have the solution to solve your stress, prevent human error, and increase your guest satisfaction.

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What are you using to build work schedules for employees right now? If you’re using Excel, Outlook, Google Calendar, Facebook, pencil and a piece of paper, or any other clunky, outdated tool, you’re missing out. These old ways of scheduling leave you open to mistakes and unhappy employees.

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Our March user group featured Dan O’Bannon from ChargeItPro, our credit card processing partner. This short user group is jampacked with important information regarding payment processing.

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Are you happy with your current point-of-sale? Ask yourself these questions about your point-of-sale to help you determine if you should be looking for a new system. 

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If your facility hosts birthday parties or group events without an integrated solution for your E-Commerce and point-of-sale, you may be doing more work and costing yourself money. Have you ever double booked a party? Do you find yourself having to transfer data about an event from one system to another? Are your guests asking for the ability to book parties online? Gatemaster has the solution, Partymaster.

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