When talking to a customer, your employees are creating an overall impression of your business. Sometimes this can be seen as putting on a performance for your customer.  At the end of every engagement, how the customer feels about the employee and their performance is how they feel about your business. By simply providing a positive experience, staff can change a customer’s perspective on how they view your business. To help your employees create these positive experiences, have them think of themselves as actors.

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Taking the time to formally write your policies and procedures is a good idea for several reasons. Here are some of the top reasons why getting your policies and procedures set will increase your productivity and reduce your costs.  

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This three-part series covers the most often forgotten, but easy to implement practices that improve your customer's experience. First, we've addressed what your customer's needs and expectations are, then those of your employees', and now, what you need to in your role as business owner/manager.  

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In this three part series we will cover the most often forgotten, but easy to implement, items to improve your customer experience. First we will address what your customer's needs and expectations are, then your employees', and finally what you need to provide and achieve as the business owner/manager 

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In this three part series we will cover the most often forgotten, but easy to implement, items to improve your customer experience. First we will address what your customer's needs and expectations are, then your employees', and finally what you need to provide and achieve as the business owner/manager 

Read more...