Careers

POSITION SUMMARY

While many businesses come and go, Gatemaster’s dedication to quality has allowed us to become a leader in our industry. We’re seeking a Software Support and Quality Assurance Technician who can build upon this good reputation with an unwavering commitment to meticulous production. The ideal candidate is an exceptionally organized, methodical professional with the experience necessary to take our products to the next level in accuracy and functionality. The specialist will be charged with developing a complete QA program that safeguards product quality and fosters a culture in which all employees are actively engaged in helping our customers.

ABOUT THE COMPANY

Our mission is to help attraction businesses reach unparalleled success by vastly improving the guest experience and satisfaction through our industry-leading software and a world-class team. Regardless of attraction or admission size, we have a proven software solution that has been tried and tested in multiple environments, serving more than ten industries in 16 countries. Our core values are the backbone of our business and guide our hiring process: we are aligned, disciplined, results-oriented, accountable, inspirational, and transparent.

 

OBJECTIVES

● Interpret, build upon and comply with company quality assurance standards

● Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions

● Document quality assurance activities with internal reporting and audits

● Develop improved standards for production and design, and create testing protocols

● Identify training needs and take action to ensure companywide compliance.

● Complete duties independently and prioritize their workload in alignment with the organization’s mission, vision, and goals

● Train and oversee all additional team members as they arise

● Follow applicable processes and procedures, as well as write and maintain processes for your responsibilities

● Exhibit a “can-do,” positive attitude at all times Responsibilities

● Plan, execute, and oversee product and testing for quality and conformance to specifications and deliverables.

● Assist operations by tracking, documenting, and reporting KPIs

● Monitor and maintain the Dev schedule

● Investigate reports of product quality issues and ensure resolution following company guidelines and requirements ● Develop or update procedures for capture, investigation, and documentation of product complaints, feature requests, and enhancements

● Maintain problem logs, and report issues to managers and product developers.

● Troubleshooting with clients via phone calls and responding to trouble tickets promptly.

● Works in a team setting, sharing information and assisting others with support calls

● Performs additional ad-hoc tasks and responsibilities as assigned

 

COMPETENCIES

● Demonstrates superior communication skills, both written and verbal. Include the ability to draft responses on behalf of the executives with all attempts made to retain the executive’s voice and tone

● Ability to collaborate with other team members while working under pressure and while considering the perspectives of multiple personalities

● Ability to resolve any issues or problems presented by clients or staff, including addressing complaints and designing solutions with the utmost professionalism and a desire for win-win outcomes

● Demonstrates excellence in organization, planning, problem-solving, and effective management of resources

● Ability to look at things from different angles and ask questions to seek a better understanding

● Possess an aptitude for building relationships with professionals at all levels of the organization and with clients

● Demonstrates a desire for continuous improvement and eagerness to learn new skills (often self-taught)

● Possesses swift adaptability to changes in process and priorities

● Demonstrates experience juggling multiple projects and recurring duties simultaneously, ensuring efficient completion within deadlines and sharp attention to detail

 

EDUCATION AND EXPERIENCE

● Bachelor’s degree (or pursuit) in a relevant field

● Developing technical knowledge of complex software systems, including enterprise, middleware, firmware, and embedded systems

● Demonstrated ability to collect and analyze input from multiple sources (customers, sales, engineering, marketing, competitor, and management)

● Ability to understand and deal well with rapid development cycles and remain flexible in the face of uncertainty

● Using software applications, design tools, and languages.

● Ability to apply analytical and problem-solving skills

● Software applications testing methodology, including the execution of test plans, debugging and testing scripts and tools.

● Strong written and verbal communication skills

● Experience with cloud-based platforms such as Microsoft Teams, Zoom, and other remote team messaging apps preferred

● Pursue continuing education in new solutions, technologies, and skills

 

PHYSICAL REQUIREMENTS

● Prolonged periods sitting at a desk and working on a computer

 

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Gatemaster Technology recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion in all forms within our company and across interactions with clients, candidates, and partners.

 

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to [email protected]. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.